Telecom and subscription settlements over billing practices, auto-renewals, and service issues.
The administrator’s published claims-process rules covered U.S. consumers with unintended enrollment or an unsuccessful online cancellation from June 23, 2019 through June 23, 2025, fewer than ten Prime benefits in a 12-month enrollment period, and no prior automatic settlement payment. The automatic-payment group had a separate three-benefit threshold.
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